Terms and Conditions
Delivery, payments, refunds and your privacy.
These terms explain how NetExperts Pty Ltd (ABN 81 111 033 633) supplies products and services. Please read them together with the quote, invoice or service agreement for your order.
Your order
The scope of work, pricing, payment arrangements and delivery requirements are agreed for each order or engagement. Any special arrangements will be set out in the agreed quote, invoice or service agreement.
These website terms do not change an existing agreement without your agreement, or limit any rights that cannot lawfully be excluded. Software supplied under an open-source or third-party licence remains subject to that licence.
Shipping & delivery
Digital products and software licences
Delivery arrangements for digital products and software licences are agreed for your order. If you need help accessing a purchase, please open a ticket, or call Prem Devi on 0409-005-005.
Physical products
We can arrange worldwide hardware supply, shipped from Australia or the USA. Availability, shipping costs, delivery estimates, any applicable duties or taxes, and manufacturer warranty arrangements are confirmed for each order.
Shipping and delivery terms are agreed with you before dispatch and recorded on your invoice. We use reputable courier services and provide a tracking number when your order is shipped.
Technical services
Technical services are provided on a best-efforts basis. To the extent permitted by law, our total liability for technical services, including data loss, is limited to the fees attributable to the affected service during the six months before the event giving rise to the claim.
Refunds & remedies
NetExperts strives to provide a high quality service and ensure the satisfaction of our valued customers. If anything does not meet your expectations, please open a ticket or call Prem Devi on 0409-005-005 with your invoice or order details and a description of what has happened. We will work with you to assess the issue and arrange a suitable resolution. Please contact us before returning physical products so we can facilitate return arrangements.
Your rights under the Australian Consumer Law and any other applicable law are unaffected by these terms. We will provide the appropriate repair, replacement, refund, or other remedy, as required by Australian and Victorian law. Any additional rights in your agreement with us also apply.
Please choose carefully. We may not always be able to offer a refund or exchange simply because you change your mind or select the wrong product, unless we have agreed otherwise. Refunds are generally not available for consulting services or bespoke products, unless we have not yet incurred the time and costs of providing the service, or the nature of the situation requires a refund under Victorian or Australian law.
Online Payments
How invoice payments are processed, how we handle card information and how to get help with a payment.
Privacy
How we handle information when you browse this website or contact NetExperts, and how to raise a privacy concern.
Questions & concerns
We’re here to help. For an order, delivery, payment, refund or privacy enquiry, please open a ticket or call Prem Devi on 0409-005-005. Include your invoice or order reference where relevant, but no passwords or card details.
NetExperts Pty Ltd · ABN 81 111 033 633